Digital Solid: Marketing Technology ROI

A newly-launched iPhone application allows Google searches through voice alone. This brings us closer to when non-computing types can work and play in a Web 2.0 world. Imagine: If this future comes to pass, productivity increases in many industries would be huge.

More significant to us marketers, large swaths of the workforce will no longer consider the computing world to be hostile — or at the very least, impenetrable. As I speculated two years ago many workers simply will not make portable computing a habit until it is easy enough to do through speech alone.

You might consider this Part II of a two-part post. Last week I reported on Powerset, Microsoft’s acquisition in semantic search. Now, here is an exciting stride in the the voice-recognition half of the hands-free computing equation.

Below is how the New York Times characterized the voice recognition arms race (at least, the race for the juicy prize of mobile search dominance):

Both Yahoo and Microsoft already offer voice services for cellphones. The Microsoft Tellme service returns information in specific categories like directions, maps and movies. Yahoo’s oneSearch with Voice is more flexible but does not appear to be as accurate as Google’s offering. The Google system is far from perfect, and it can return queries that appear as gibberish. Google executives declined to estimate how often the service gets it right, but they said they believed it was easily accurate enough to be useful to people who wanted to avoid tapping out their queries on the iPhone’s touch-screen keyboard.

The service can be used to get restaurant recommendations and driving directions, look up contacts in the iPhone’s address book or just settle arguments in bars. The query “What is the best pizza restaurant in Noe Valley?” returns a list of three restaurants in that San Francisco neighborhood, each with starred reviews from Google users and links to click for phone numbers and directions.

The emphasis above is mine. Here’s a demo of the new Google app for the iPhone:

This is going to get very interesting, very fast.

As Raj Reddy, an artificial intelligence researcher at Carnegie Mellon University, reported in the NY Time’s piece: “Whatever [Google] introduces now, it will greatly increase in accuracy in three or six months.”

The semantic search problem, when solved, will help computers understand what people are saying based on their wording and a phrase’s context. On the other hand, voice recognition requires something at least as daunting: Penetrating regional accents. The most visible flaw in this first full week of the iPhone app’s release is it is baffled by British accents.

As recently as May, the online press was calling the technology behind Powerset a possible “Google-killer,” as well as an acquisition shoo-in. In June Microsoft proved the second prediction when they bought Powerset for roughly $100 million.

Microsoft acquired, at the very least, a fascinating toy. Here’s a video showing the power of this company’s semantic search tool:

Powerset Demo Video from officialpowerset on Vimeo.

The next time you need something out of Wikipedia, see if you can find it more quickly using this impressive application.

“Hearing” and Understanding

When I call the technology a toy I’m joking, of course. Accounts are that Microsoft is incorporating Powerset’s app gradually into Live Search. There is another use that’s hinted at in the way semantic search renders answers. It’s a far more exciting prospect than another web-based search engine.

Consider the implications of this technology once voice recognition via cell phones improves.

As I’ve speculated before, we’ll witness the true power of mobile computing when the voice barrier is broken. This voice barrier is a two-fold problem. As with human cognition, there is the problem of accurately hearing, and even more difficult, the problem of understanding.

Powerset’s semantic search shows progress in tackling that second half of the equation.

If you didn’t know there was an election tomorrow (yeah, right!), Google wishes to remind you. Amidst typical alerts on its Adwords dashboard to adjust your bids or review your budgets, they’ve posted the following:

This has to be a first for the company — and for that matter any ad network — to provide a civic-minded nudge along with its business notices.

Consider yourself duly alerted. (And yes: Please do vote!)

Testing in the online world has never become easier or more affordable. It’s therefore no surprise that many assumptions about online ads are being reconsidered. Today, Enquirio and Google announced the validation of one such tenet. It had been assumed, through common sense and improved response rates, that an ad displayed in the context of similar subject matter will do better than one with no relationship to content.

What do we mean by contextual ad placement? The premise is that if I’m an executive who influences a decision to purchase construction equipment, and I see an ad as I review a construction industry portal site, I am more likely to recall the message — and the brand — than if I saw the same ad on an unrelated site.

In research by Enquirio and commissioned by Google, this assumption was validated. The research methodology included randomized test subjects, given tasks related to the content of the sites they were reviewing. Some sites contained ads that were relevant, others contained the same ads but had no connection to those ads’ subject matter.

Results were gathered in the form of questionnaire answers and aggregate eye scan heat maps of the sites being reviewed.

Two key take-aways:

• Through contextually relevant business-to-business (B-to-B) ads, purchasers are 52% more likely to associate your message with your brand
• With contextually relevant B-to-B ads, it is 28% more likely that your brand “will make the cut” and be shortlisted.

The Enquirio site has the whitepaper available for download.

Google, it appears, has gotten into the music video business. They recently worked with Radiohead to create a video in support of the, HO USE OF_C ARDS. Watch the video, featuring the scanned face of Thom York:

What is so impressive is no cameras or lights were used. They instead collected information about the shapes and relative distances of objects (mostly York’s face) using laser scanning technology. The video was then created entirely through visualizations of this data.

Now explore that vast amounts of data that this laser face-scanning scanning technology yields. It’s amazing.

This morning a colleague passed along this MediaPost research brief, with the sexy but deceptive title: Boomers Are Not Bloggers. It stated what most will find obvious, that Baby Boomers have not “embraced social networking or blogs, despite being heavy users of other online services.”

Does this mean you should not focus on a social network strategy to reach this group? The answer is you definitely should have a strategy for them. But to echo the advice in Groundswell, you need to look at this group as observers and “passers-along” of social content — not active participants.

I humbly present a fairly strong case for targeting this group through social media accessed via search engines (i.e., open site such as TripAdvisor, as opposed to closed ones like Facebook. It’s called Boomers Aren’t Immune to the Branding Power of User-generated Content.

Can you provide other examples?

Three weeks ago, on a lark, I registered the domain name RumSocko.com. But until just now, I wasn’t entirely sure what I was going to do with it.

Then, just moments ago, I learned that Google has entered the social network arena in a way that only a market behemoth can. Friend Connect will allow any site to have social network functionality. This tells me two things:

1. Google sees an opportunity in social media marketing (SMM)
2. It’s time for me to invite my friends and relatives to submit their favorite rum drinks

Of course, only point #1 is of real relevance to my fellow marketing technologists. There has been plenty of talk lately about how social networks are still groping for a viable revenue model. I suspect Google will lead the way to the banquet.

The only question will then be: Must other social networks resign themselves to the crumbs that Google leaves behind?