Studying a Twitter ecosystem one user at a time

If you’ve been following my (roughly) monthly posts on Jason Falls’ blog you know that I’ve taken this tack: On his blog I cover the key concepts of a particular web analytics approach, then provide additional support for that idea here. A recent example is from two months ago. I posted about the use of …

Estimating the true value of a web visitor

Marketers are still grappling with finding the real value of digital marketing efforts. At the end of a promotional campaign, marketers find even the most “trackable” of web visits difficult to value. If we didn’t know this already, a survey of chief marketing officers, conducted by Atlanta’s Heidrick & Struggles, clarified the problem. Kevin Hillstrom, …

Thrive in this down market by finding and catering to social customers

Database marketing consultant Kevin Hillstrom has done impressive work in helping retailers trace their customers across sales channels, using Multichannel Forensics (Note: this link is to a PDF file). Now he’s helping clients — and blog readers like me — to find creative ways to re-segment customer files based on responsiveness in a Web 2.0 …

Does giving away your book, ala DRM-free music, make business sense?

When avant-garde rock band Radiohead posted their latest album online, they invited fans to pay whatever price they thought was appropriate — or even pay nothing at all. More recently, bluesy Brit Joss Stone went on record as saying she thought “piracy” of her music was just dandy. She implies that the freely shared music …

Four frivolous blogs for One Positive Day

I interrupt this Labor Day holiday weekend with something totally frivolous. It’s the first day of the month, and in honor of Kevin Hillstrom’s One Positive Day concept I’d like to praise a group of people, instead of a single business or individual. Today, in this warm and sunny Midwestern Saturday, I’d like to tip a glass of …