Opinions are all my own

  • This week’s Carnival of Marketing

    Welcome to this week’s edition of Carnival of Marketing. It’s my first time as host, and I’ve sifted through the many submissions to find those that offer actionable news, perspectives and advice. Those that didn’t make the cut? Let’s just say I’ve tried to leave the carnival pitchmen and women out on the midway. So, step into the tent, watch where you step, and let the carnival begin!

    Do you want to market to twenty-somethings? Start by reading The Many Lessons of Scion, by ThirdWayBlog. David Vinjamuri is adjunct Professor of Marketing at NYU, and President of ThirdWay, Inc. He offers a dissection of the success of Scion, a car that most people my age think of less as a vehicle than the packing crate it came in. “Scion has excellent lessons for the modern marketer. More than many other brands targeting young adults today, Scion has understood that ubiquity and brand strength are not complementary goals and has been willing to forgo the former to gain the latter. The very brave decision to scale back manufacturing to avoid over-saturating the brand shows both the intelligence of Scion marketers as well as the commitment of Toyota executives to the brand promise.” Read on for other lessons, including one of David’s latest posts, about why Microsoft’s Zune will deservedly get creamed by the iPod. Good stuff.

    Ever wondered how social causes get showcased in weekly television programs? Nedra Weinreich reports that “Getting your issue on TV is not as simple as sending a fact sheet to the producer of a show. People who are working in this field have developed relationships over time with writers, researchers, producers and others in the entertainment industry. They are trusted not to push an agenda or a specific plot line, but to provide accurate facts and ideas that writers can then weave into their storytelling.” Read about it in Social Marketing Product Placement, from her Spare Change blog.

    Charles H. Green presents Advertising, Borat, Fairy Tales and Trust posted at Trust Matters, saying, “Once upon a time there was a ‘Chinese Wall’ that provided some sort of ethical boundary between marketers/advertisers and media content itself.” This excellent blog lists recent examples of where this wall has been breached, and how this trend has eroded our trust in both the storytellers and their sponsors. This is a new blog to me, and one I will be returning to often.

    Here’s one that is already a favorite of mine. Kevin Hillstrom presents Williams Sonoma: Incremental Online Sales and Matchback Analysis posted at The MineThatData Blog. Marketers struggle with how best to allocate sales from one advertising channel to another. Kevin describes two popular methods.

    Noah Kagan, founder of this Carnival, wonders WWSGS: What would Seth Godin say? What are the mistakes of this ad? Guess what they are, and then, buried in the comments, you’ll find what errors Noah found.

    This carnival has several entries about blogging. Personally, I try not to write about the subject myself, on the grounds that my readers are mostly non-bloggers who want information without pondering how the content is delivered. Ironically, Jim Cronin’s is the best of the blog-related entries this week, with his Who Are You Blogging For? In it he offers that most fundamental marketing advice, Know your audience. It’s advice worth repeating.

    Barry Welford has an interesting and carefully reasoned blog on mobile computing called StayGoLinks. In it he writes that the theme for XTech 2007 Conference, to be held in Paris in May, is The Ubiquitous Web. That is also the title of his blog entry. He explains, “The Ubiquitous Web describes efforts to ensure that all can be in touch and stay in contact with the Internet whatever device they are using, whether it be cell phone or desktop PC.” The problem in his view is there are no common standards, and his blog proposes a temporary solution, the Multi-web Practice.

    Benjamin Yoskovitz has gotten several PR groups approaching him recently about endorsing books, and other products and services, in the pages of his Instigator Blog. That caused him to post this advice to bloggers: When Your Blog Gets Pitched, Pitch Back. He stresses there that, “It’s absolutely essential that you maintain the integrity of your blog and keep separate what you do for money and what you do voluntarily.”

    A neighbor of mine to the south, whose name is simply Praveen, reports in his Branded Interactive Features Coming to DVDs about the use of new DVD formats to carry branded interactive games and calculators. This prolific Chicago blogger cites how Progressive Direct, the auto insurance company, has teamed up with Universal to create a “crash calculator” for the HD DVD version of “The Fast and the Furious: Tokyo Drift.” Although Praveen contributes to more blogs than I have clean shirts, he chose to post this particular news at his My Simple Trading System. Thank you, Praveen. Your many blogs are interesting and full of helpful content.

    Pushpa Sathish writes that it is, “Simple logic that the person who uses the product the most [is] the best to offer suggestions for its improvement.” Is this the case with major CRM systems? CRM Lowdown: Collaborating with Your Customer to Drive Innovation posted at CRM Lowdown, explores this question.

    Finally, Mister Juggles, making his parents the Juggleses proud, presents How successful has Domino’s been in bringing pooplets to market? posted at Long or Short Capital. In what may be an attempt to drive down Domino’s Pizza’s stock price, Mr. J. suggests that the pizza delivery chain is selling something that even the makers of Soylent Green would find unappetizing, “To the Drunk/Stoned market, which is known to be both price and taste insensitive.” They also laugh at anything.

    That concludes this edition. I’m doing next week as well. Submit your blog article to the next edition of Carnival of Marketing using this submission form. Past posts and future hosts, can be found on the blog carnival index page.

  • In online video as well, Mom and Dad hog the remote

    Forbes reports that, contrary to popular opinion, online video is being viewed by someone who is typically older. Online video for the post-pubescent set even has its own nearly octogenarian poster child: geriatric1927. This chap has been posting video blogs for three months and has over 30,000 subscribers to his ongoing narratives (as well as hundreds of thousands of occasional viewers).

    The marketing implications of this trend are considerable, because consumers well out of college have more disposable income. They also have many more consumer needs. Insurance. Healthcare. Luxury items. All of these and many more are the domain of grown-ups.

    As marketers follow these consumers online, streaming video content will continue to expand and fragment. Soon there may not be a single consumer category that cannot be supported with simple and often inexpensive narrow-cast video messages. These messages may not — and some would say should not — be commercials as we know them. Instead, think sponsorships, product placements and even interactive demos that take full advantage of the burgeoning online medium.

    The often low cost of this content, and the ability to find and cater to thinly sliced niches, is particularly exciting. Once again marketers will be given the opportunity and the challenge of mastering a long tail strategy for attracting and wooing narrow segments. 

    Move over, Son.

    I was vegging in front of a glowing screen long before you were even born.

    Postscript: Here’s a study that speculates on online video advertising growth over the next several years.

  • What the iPod Shuffle taught me about knowing my market

    Product marketing and product design have the same goal (maximizing sales) and arrive there using the same focused approach (understanding the prospective users’ needs and tastes). Not taking one’s eye off the audience is mandatory for both disciplines.

    I used to think the iPod Shuffle was brilliant marketing but terrible design. I’ve come to realize that it’s brilliant at both.

    I admit it. My original opinion was based on snobbery. I thought the idea of a portable music player that only really has two settings — play songs in the order I loaded them or scramble them completely — was daft.

    Why? Because the world revolves around me. Learning how to use a new gizmo doesn’t bother me. It gives me more control. And I like control.

    But I’m not the market. The market for the shuffle is those who don’t want to hassle with one more thing. These people just want music. Duh. I’m now convinced that Apple’s Marketing and Design teams worked together from a clear understanding of their audience to a degree that even rivals their other products.

    Old me talking:

    Those Apple marketing people are the ultimate con artists! Marketing gave Design a challenge: “We’re leaving money on the table by not selling something for under $100. Go design something!” 

    Design: “But we need to take away a ton of features to do that. Off comes the visual interface! Off comes the ability to maneuver through the songs. Out goes the hefty storage of a hard drive. That’ll be disappointing!”

    Marketing: “Hey! We have an idea. We’ll just con them into thinking this is the best thing since the roulette wheel! They’ll even convince themselves that there is some spooky logic to the random playlist they’re hearing. It’ll be bigger than the Pet Rock! And guess what? They’ll pay a premium for this collection of parts that probably costs us all of $27 … with packaging! [Fiendish laughter]

    The new me talking:

    Apple’s Design and Marketing teams are brilliant at seeing an opportunity and seizing it. With the Shuffle, they weren’t too in love with their own complexity to remove it when the market dictated. So what if they’re making a fortune off of their brand and their reputation? They have once again earned their place as market leaders.

    This conversion of mine, by the way, comes before my wife even charges and dons her brand new iPod shuffle. I say don because this new, brilliant design is more like a piece of jewelry than anything. It is as light as a ladybug and just as welcome clinging to her collar. It is a poem, and a haiku at that.

    Apple iPod ShuffleYou’ve done it, Apple.

    Your smallest product offering has convinced me of your massive and enviable understanding of your various audience segments. This one in particular. I would almost be afraid to admit that you know my wife better than I do.

    I would, except it was me who picked this gift out for her, for her birthday. Now she thinks we’re both pretty swell.

     

  • Verizon and YouTube further doom ad-supported TV

    My wife and I love movies. So last night, after watching the Bobby Darin biopic on DVD, Beyond The Sea, my wife was faced with a choice. I had gone to bed, and she could watch television or YouTube.

    She chose the latter, because she figured she could view kinescopes of Bobby Darin, to judge how accurately Kevin Spacey depicted the 1950’s crooner. She was right, and YouTube once again rewarded her the way television cannot.

    This afternoon we went to a matinee. Arriving early, we whiled away the time before the movie by watching Verizon’s V-Cast streaming video on my cell phone. In the darkened and quiet (pre-trailer) theater, we watched together more 3- to 5-minute eye candy. We chose segments of a favorite fake news program. Once again we were avoiding TV, and in fact circumvented the very ads that help to finance the basic cable programming coming out of my amazing LG 9800.

    Bobby Darin on YouTubeThe only limitation to this harmonica-size idiot box is a dearth of interesting programming. But that may soon change.

    Verizon and YouTube are reportedly in negotiations over the exclusive distribution of their content to their cell customers. This is exactly the magnitude of “pull” that domestic cell phone providers need to attract a critical mass of American cell phone users to this smallest of screens.

    It seems inevitable that very shortly, far more people will be peering into their cell phones instead of at advertising-supported television. Watching the erosion of standard broadcast business models is almost as enthralling as finding on my computer, within minutes, a nearly 50-year-old video recording of Mack The Knife. And soon this idle fun may be portable.

    And his teeth were … pearly white.

  • With Google for Print it’s all about reach

    Last year Google tested their ad auction concept in the print advertising space. Bill Wise in MediaPost had a theory for why this pilot wasn’t a huge success. In a word: “scarcity.”

    Google AdWords succeeds because there are only so many people searching for a term on any given day, and therefore only so many ad impressions than can run in front of this audience. It’s a finite supply of ads, and one that is perishable from one day to the next. Auctions are a perfect way for Google to optimize ad prices.

    But printed publications are different. If a newspaper or magazine sells more ads, they can print more pages to accommodate those ads. (Do you remember how fat Business 2.0 was in the heady months before the Dot Com Bust?)

    Google failed last year, but they aren’t giving up. They’ve just announced a deal that will include placement of select Google AdWords participants in The New York Times, The Washington Post, The Boston Globe, the Chicago Tribune and many more. Later in this test they plan to expand into weekly news magazines.

    It fascinates me that they are looking at getting involved in the very medium whose circulations they are helping to shrink. In the last six months the average circulation figures of daily newspapers have fallen another 2.8 percent, according to Dan Mitchell of the NY Times. True, he tries to put a positive spin on this news, citing a statistic that if you factor in online versions of the publications, readership is actually up significantly. But that actually helps to make my point: Why isn’t Google satisfied with running their ads on the fastest growing portion of the news business?

    I can only think it’s reach. And I don’t mean just readers. I’m thinking portability.

    Until this county develops a taste for news delivered to a cell phone or PDA, ink on paper is still the most reliable way to follow Americans into the many nooks and crannies of their day.

    I’m only half joking when I speculate that Google may have realized that their AdWords were doing wonderfully in the American office and den, but were failing miserably in the bathroom.