Two secrets to estimating digital communications ROI

Digital marketing has always been a paradox. It is two things simultaneously: Extremely expensive and nearly free. It is pricey because the skills needed to stage digital campaigns and “collateral” are still rare compared to those needed to stage traditional media efforts. And it’s free because once you’ve published the material, every incremental interaction costs …

Multi-touch table magic, courtesy of MS Surface

Robert Scoble just posted this YouTube video of a demonstration of Microsoft’s Surface multi-touch tabletop monitor. Shot at last week’s Gnomedex, this video serves as a sneak preview of what this technology can do in a social setting. Last month I posted about the new Bokode barcode. One application I described to friends was its …

Employers of marketing and PR pros are undervaluing a key skill

Online newsroom specialists iPressroom recently surveyed businesses to see what sorts of skills they are looking for in their marketing and PR pros. The survey had a small sample size, as many of these do, and this report’s many charts read far more into the results than can be reliably concluded. But I credit its …

What b-to-b customer retention changes would YOU recommend?

A friend with a successful b-to-b eCommerce business posed a simple question to me: “If you could only do one or two things for an ecommerce business (that sells actual products rather than a service or software or something) to increase customer retention, what would you recommend?” Here are my recommendations, in priority order. What …

PPC landing pages start talking at the 200th click

There’s a trick to conducting pay-per-click (PPC) campaigns on a shoestring. Larger campaigns buy popular keyword phrases. They consequently generate a torrent of clicks. Smaller campaigns, on the other hand, must make similar decisions success using a comparative trickle of data. So how do small-time marketers know when they have enough information to make reliable …