What b-to-b customer retention changes would YOU recommend?

A friend with a successful b-to-b eCommerce business posed a simple question to me: “If you could only do one or two things for an ecommerce business (that sells actual products rather than a service or software or something) to increase customer retention, what would you recommend?” Here are my recommendations, in priority order. What …

This Thursday’s Interactive Marketing Assoc. speaker weighs in on Influentials, NPS and social media

The Milwaukee Interactive Marketing Association has come back to life, and its first event of what promises to be a fascinating season will be Thursday night, at the William F. Eisner Museum of Advertising. Bryan Rasch of Hanson Dodge will discuss how to meet the online needs of what his firm calls Brand Champions. It’s …