payday

CNN’s Rick Sanchez on a social media adventure? For real.

Written by Jeff Larche on December 5, 2008 – 8:43 am -

Last night I was at a business event. During my mingling, I found myself attempting to convince the PR director of a major not-for-profit organization why she should care about social media. I thought I gave good and relavant arguments, but realized I’d only been partially successful.

She agreed that she’d have her organization join our local interactive marketing association, but said she would delegate attending the meetings: “I’ll send our web guy to them. He’ll understand all that stuff.” The problem is, if you don’t take the calculated plunge into social media, you cannot possibly grasp why it is such a game changer — for both the discipline of PR, and for marketing in general.

I wanted to tell her, “Considering your leadership position, delegating an education in online marketing to someone else is not a wise move, for either the organization or your own career.”

Just ask Rick Sanchez, co-anchor of CNN Newsroom. His newscast has lately included a real-time Twitter display, and tie-ins with Facebook and MySpace. I guarantee you that regardless of how carefully he and his producers planned this adventure in social media, they could not have planned for what would be thrown at them, and how they might respond.

Still thinking about my conversation with that PR director, I came home to read this update on a criticism that social media and marketing strategist David Berkowitz had posted about Rick’s show. David noted that Rick Sanchez had responded quickly and thoughtfully to his disappointments with the way social media were handled:

Rick managed to change my opinion of him the hard way – by taking the time to listen and respond to my comments, and to go above and beyond. He was authentic, personal, and immediately responsive, all important characteristics for any person or marketer determining how to respond to customer feedback.

This authenticity cannot be faked, and cannot be experienced at arm’s length.

I wish I could have pointed to this sequence of events — David’s post, Rick’s response, and the resulting good will and positive buzz — as a perfect example of good PR in a Web 2.0 world.

Regardless, she and others will be seeing other adventures in social media by broadcast journalists yet to come.

None of us have to climb up and try to surf a given wave that’s passing by. But as for this wave, if we’re in the communication industry, we will all most certainly be getting very wet, very soon.


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Posted in Social Networks, Web Marketing | 2 Comments »

Social networks for business verticals are less-known benefactors of OpenSocial

Written by Jeff Larche on November 12, 2007 – 7:06 am -

The OpenSocial alliance among a variety of consumer social network sites (SNSs) — most notably MySpace — is designed to allow marketers to leverage as never before the word-of-mouth strength of a social graph. This story about the less-known business vertical SNSs (such as those catering to physicians and telecom professionals), reminds me of this exciting reality:

Any b-to-b site with an active community and the flexibility of adopting OpenSocial can reap the same benefits.

Below is Google’s somewhat dorky video explaining the OpenSocial API.

Also, here’s a terrific explanation of what a social graph is, why marketers should care, and what they should do with the sites they manage in light of this information.


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Posted in Long Tail, Social Networks, Web Marketing | 1 Comment »

Dracula vs. Frankenstein: The latest in the battle between Facebook and MySpace

Written by Jeff Larche on June 27, 2007 – 10:03 pm -

The Frankenstein’s monster of the Universal Studios film was hideous. A product of an unholy experiment, it was gruesomely assembled, yet through a miracle of science walked the earth, wrecking havoc. Count Dracula, from the same studio at about the same time, was mysterious and elegant. This monster’s seductive powers were finely focused. Dracula came from a remote, distant land. And, like the heretofore Mary Shelley invention, wrecked his own considerable share of havoc. Guess which is MySpace and which is Facebook?

Dracula vs. Frankenstein: According to IMDB, a really bad movieAnd if you’re wondering who is winning the battle of Dracula vs. Frankenstein, well, it’s too early to tell. They are definitely using their differing powers differently, and with equal aplomb.

It was exactly a month ago when Facebook announced it would open its platform to outside developers. This online social network certainly regards no site more of a competitor than MySpace. The move to a great extent was to blunt the loss of users over to that site.

It’s an important strategy. Facebook has only a quarter of the members as MySpace (28 million versus MySpace’s 108 million). How do you argue with that that kind of success? Or compete against these kind of numbers? If you’re Facebook, the answer is you reverse course.

In their game-changing move, Facebook chose to swing open the doors to their platform to all manner of third-party widgets and software. This Slate article explains how these applications individually amount to little, but cumulatively they can spell a huge advantage (thanks, Bryn, for the link):

None of the nearly 900 (and counting) programs released so far are particularly life-changing—among the most popular add-ons are a “Graffiti” program (downloaded by more than 3.3 million people as of this writing) that lets you doodle other people’s profiles and an “Honesty Box” that lets your friends say, anonymously, what they really think of you. Collectively, though, these programs are hugely significant. If the site figures out a smart way to deploy these mini applications, it will be more than just a social network. Facebook will turn into a do-everything site with the potential to devour the whole Internet.

Good move, Facebook. That had to smart. What would you do in response if you’re MySpace — a site that has been, after all, the anti-Facebook? MySpace has always been open to all comers, fertile soil for application developers — including YouTube videos, which are embedded in MySpace profiles by the millions.

So what do you do? You selectively compete against the very products you’ve allowed to thrive in your garden. Starting with YouTube, itself a threat. This week we learn that MySpace has improved their own embedded video product: MySpace TV.

The clearest damage that could come of this is to YouTube. And it’s a good thing, because YouTube is developing its own social network chops. But the move also shows a different approach to getting and keeping users: Don’t rely on others to produce your most popular applications. Instead, provide them yourself, so you can get traffic to both your own social media site and the site that feeds it.

Mind you, MySpace TV is no copy-cat of YouTube. Instead of trying to engage YouTube at its sweet spot — user-generated videos — MySpace TV focuses on professionally produced videos. Very smart.

It’s a characteristic move from a company that has so far behaved surprisingly shrewdly. Even a patchwork Frankenstein’s monster can display uncanny survival instincts.

To see an excellent face-off between Facebook and Myspace features, check out this recent evaluation of the two by our friends at Mashable.


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Posted in Social Networks, Web Marketing | No Comments »
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