Two new uses of Twitter — one smart marketing, one pure fun
May 2, 2008 –
After Comcast’s recent embarrassment of a hilarious YouTube video documenting a cable installation worker sleeping on the job, they’ve realized that good social media management equals good reputation management. That’s my take on why they’ve hired a customer service person to monitor Twitter for consumer complaints.
It almost convinces you that Twitter is more than just a toy.
Naaaah.
Check out Twistori, a brilliant Twitter-fueled demonstration of current social zeitgeist. Perhaps this Comcast customer service person should just troll the site’s I Hate feed for mentions of his employer.
Tags: comcast, customer service, smm, social media management, twistori, twitter
Posted in Social Networks, Visualization, Web Marketing |
