What are the lessons to be learned from Facebook’s recent dilemma? This college online social network has struggled this week to quickly deal with an unprecedented backlash against their new RSS distribution of profile changes.
Lesson #1: People can’t be trusted to think through the consequences of posting things about themselves on the internet (big surprise!)
Lesson #2: RSS feeds are a powerful new information distribution channel that we — as an online society — will need to better understand, in the same way we needed time to understand email and web sites.
The power of RSS will someday soon be harnessed, and that power will further propel and advance marketing technology. Until then, prepare, as Facebook did, to be surprised by unintended consequences.